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If I don’t get my Planner until shortly before I travel, how can I make Advanced Dining Reservations, book special events, etc?
We don’t like to be on a schedule. Does our Planner force us to tour a certain way?
We like to tour Commando Style and want an attraction-by-attraction guide. Will our Planner do this for us?
What if I don’t want to visit a certain park on the day my Planner has it scheduled?
We hate waiting in queues. Will our Planner get us onto the attractions without a wait?
We have been to Orlando one or more times. Will we get anything out of the Planner?
Why do I have to give you personal information, such as where we are staying or our children’s names?
There are park hours at the top of each Day Plan. Are these the hours you expect us to be in the park?
What if we already have ideas about what we want to do?
What if we have no idea what we want to do?
Can we ask questions before you send our Planner?
Where do I direct my questions?
We are traveling in 3 months. Why can’t you send our Planner immediately?
How do we know you have our travel details?
When should we worry about not having received our Planner?
I have an AOL account. Should I be worried about problems with delivery?
We will be leaving for the airport the day before we actually travel to the US. Will we get our Planner before we leave?
Will you make dining reservations or book events for us?
We don’t know which tickets to buy. Will you decide for us?
We have used your Planner service before. Will we get the same Plan again the second time?
We have not ordered a Planner yet, but want to ask you questions related to our holiday. Is that ok?
We have a special event during our stay. Will you choose something for us to do on that date?
How much information do you realistically need in the Special Request section?
FAQ
If I don’t get my Planner until shortly before I travel, how can I make Advanced Dining Reservations, book special events, etc?
Easy! There is a section on the order form titled Special Requests. Simply tell us about any dining or events you have already booked or any dining or events you would like to book. If you have not booked yet, we will suggest the best days to do so as soon as we get your order submission. You don’t have to wait until you get your Planner to book your dining or events, and you’ll be able to book on the optimum days for your stay.
We don’t like to be on a schedule. Does our Planner force us to tour a certain way?
We don’t like to be on a schedule either! Your Planner is designed to be as flexible as you would like it to be, allowing you to follow it step by step or use it as a general guide to each day’s park or location. We point out the best way to tour, then allow you to set the pace, visiting the attractions you are most interested in and skipping the rest.
We like to tour Commando Style and want an attraction-by-attraction guide. Will our Planner do this for us?
Yes! Your Planner is designed to be as leisurely or as active as you choose to be on any given day. We guide you around the park, helping you visit the attractions in the most efficient order, making best use of FastPass while in the Disney parks and the best use of time in every park. If you can keep up the pace, your Planner can keep up with you!
What if I don’t want to visit a certain park on the day my Planner has it scheduled?
No problem. Your Planner will still guide you through the park efficiently when you do visit. We set the overall itinerary to avoid busier days, but if you find you need to change the order, you will still get value from your Plan as it guides you around, helping you avoid longer queues as much as possible.
We hate waiting in queues. Will our Planner get us onto the attractions without a wait?
No touring system can guarantee you won’t ever stand in a queue. But your Planner is designed to steer you toward each attraction during its slower times, as well as helping you make the best use of the various queue-beating systems, such as FastPass, which is essential during peak season. Many of our clients who travel during off season tell us they never waited longer than 5 minutes, even when the standby queue was 30 minutes or more.
We have been to Orlando one or more times. Will we get anything out of the Planner?
Yes! A Planner client recently told us they have been to Orlando 7 times and have never felt so relaxed and efficient as they did touring with their Personalised Plan. They also discovered things they had never seen before due to the tips and suggestions in their Planner.
Why do I have to give you personal information, such as where we are staying or our children’s names?
You don’t. Your Planner will still be personalised for your family.
We ask for the location of your accommodation for two reasons:
-If you stay at a Disney resort or a Universal resort, we know you will want to take advantage of the perks they offer to on-site guests.
-By knowing the general location of your accommodation we can direct you to the nearest grocery store to stock up on essentials for your stay (especially helpful when you are staying in a villa). If you prefer not to give specifics, you may want to tell us which area you will be in (Kissimmee, Lake Buena Vista, Davenport, etc). However, this is not essential information if you prefer not to give it.
We ask for some basic information about your children for two reasons:
-Most importantly, we can tailor your Plan to fit the needs of various ages. If you are traveling with preschoolers there are several attractions they can’t or won’t want to try, and we highlight these attractions with our Preschooler Plan. If you have mixed ages we can accommodate them using our Family Plan. Teens and adults may lean toward the ‘thrill rides’, the night life, and a more involved plan (no naps to work around!). We have them in mind with our Adult Plan.
-We like to use children’s names when there is something specific we think they will want to experience. If they are celebrating a special event such as a birthday, we like to send them a greeting by name. However, we realise names are sensitive information for many clients and we do not require you provide them. You will still receive a personalized plan geared specifically toward your family. If you prefer not to give names, we do ask that you provide children’s ages. However, if you do not feel comfortable doing that, we will provide you with a Plan that assumes all family members are able to take advantage of all attractions and have the stamina to tour for longer hours.
There are park hours at the top of each Day Plan. Are these the hours you expect us to be in the park?
No. Those are the hours the park is open. We strongly suggest you arrive at or near opening time, but your Planner is flexible enough that you can have a lie-in if you need it. If you don’t have the stamina to make it until closing time, head back to your accommodation and get an early night. If you need a mid-day break, take it! You set your touring hours according to your energy level. We just provide the hours the park will be open that day.
What if we already have ideas about what we want to do?
Terrific! We are happy to incorporate your ideas into your Planner if you let us know what your plans are. If you have a dining reservation, are meeting friends in the park on a certain day or request a visit to a specific park on specific day, we respect that and are happy to schedule you into the park according to your needs and wants. However, we ask that you not to send spreadsheets, but instead allow us to use our expertise to assist you in avoiding the parks on their busier days, on the days when you do not have anything specific planned.
What if we have no idea what we want to do?
Terrific! We take great pleasure in working out every detail for you. Just tell us which tickets you have (or plan to buy), any extras you want to see (such as Clearwater, SkyVenture, Boggy Creek Airboats, Dixie Stampede, etc) and we’ll take it from there! We do need some idea of what you enjoy, otherwise we might send you up in a hot air balloon when you're afraid of heights or bore your family to tears with two extra days of shopping! Please understand we cannot fill several days with ‘our suggestions', but instead need you to help us understand your true ‘wants'.
Can we ask questions before you send our Planner?
Yes. Susan answers every email personally. We do ask that you read the Brit’s Guide for answers first (if you have it), but we are happy to answer questions specific to your family’s Planner, that may not be covered in the book. Please understand we cannot answer questions related to the terms of your hire car, your accommodation details, or other questions appropriate for your travel agent. We are an itinerary planning service only and do not perform the function of a travel agent or tour company.
Where do I direct my questions?
If you have a question about your payment, please email Foulsham at reception@foulsham.com. If you have questions about your Planner or your holiday, please email britsguideplanner@yahoo.com.
We are traveling in 3 months. Why can’t you send our Planner immediately?
There are two reasons. First, our workload does not allow us to place later travel dates ahead of clients traveling sooner. Second, although Disney park hours may be announced 3-4 months in advance, they frequently change before the actual date. Disney’s Extra Magic Hour perk for on-site guests often changes after park hours and EMH are announced. This has a significant impact on busy days in the parks. If you are an on-site guest, you may want to take advantage of that perk. If you are an off-site guest, you’ll want to avoid EMH days. We know you are eager to get your Planner, but we ask that you be patient so that we can provide you with the best possible Plan for your holiday.
How do we know you have our travel details?
You will receive a Welcome Letter within 48 hours of your submission (usually within hours of submitting). Your Welcome Letter confirms we have received your details. If you do not receive a Welcome Letter within 48 hours, please email britsguideplanner@yahoo.com.
When should we worry about not having received our Planner?
If you travel within 48 hours and have not received your Planner, please email britsguideplanner@yahoo.com immediately. It is likely your Planner went into your Bulk Mail Folder or was deleted as spam. This happens, rarely, with AOL accounts if you have not authorised our email address. We will not receive a ‘bounced-back’ email to alert us to the problem, so please be sure to let us know you have not received it! We will be happy to resend your Planner and will then request you send confirmation of having received it.
I have an AOL account. Should I be worried about problems with delivery?
It is rare to have a Planner be rejected by AOL, even if you have not authorised our email address. However, it has happened, so we ask that you authorise our account.
We will be leaving for the airport the day before we actually travel to the US. Will we get our Planner before we leave?
Yes! We ask that you let us know you are departing prior to your actual travel date so that we may plan your delivery date accordingly. Please enter this information in the OTHER section of your submission or email us directly at britsguideplanner@yahoo.com after you receive your Welcome Letter.
Will you make dining reservations or book events for us?
No. We are an itinerary planning service only. Your travel agent should be able to book dining and events for you. If you prefer to do it yourself, many bookings can be made on line. See our Reservations Index for links and phone numbers. Be sure to let us know which date, time and location you have booked so that we may add it to your Planner.
We don’t know which tickets to buy. Will you decide for us?
We won’t decide for you, but The Brit’s Guide should help point you in the right direction. If you do not have the book, we urge you to do some on-line research into the latest ticket offerings. If you are completely overwhelmed (which does happen!) we can help narrow your focus through direct email replies to your specific queries once you have submitted your order for a Planner.
We have used your Planner service before. Will we get the same Plan again the second time?
No. Let us know you are a second- (or third, or fourth) time user of our service and we will provide you with a Plan designed with that in mind.
We have not ordered a Planner yet, but want to ask you questions related to our holiday. Is that ok?
We are happy to answer your questions once you have submitted for a Planner. Please understand we get several hundred email queries weekly. As a Planner client, we will give your questions our full and prompt attention.
We have a special event during our stay. Will you choose something for us to do on that date?
You know your family members best, so if you have a special event we ask that you check out the various options in the Brit's Guide first, and choose those that suit your family member's wishes. If you are unable to choose, please give us some idea (in the Special Requests section) of what your family member likes to do (for example, if it's a teenaged girl, is she sporty or girly? If you want a special dinner, is your general price range Budget, Moderate or Splash-Out, and what sort of food do you like?). If your family member would like to be in a specific park on their day, please specify which park.
How much information do you realistically need in the Special Request section?
We need to know anything that directly relates to your holiday plans, without duplicating the information you have already given. It helps to know if you have extra days free on your park passes, if you have a family member with physical or mental disabilities and how that may impact on your touring, or if you have made any bookings already (please specify date/time/location only). We do not need to know how many people your hire car holds, details about past holidays, or special dietary needs.
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